Service names need context
A first-time guest may not know the difference between two services on your menu. Share the descriptions you publish so they can ask your staff a more specific question.
Salons, spas and barbershops
AI chatbot for salons, spas and barbershops
A guest choosing a haircut, spa service, or bridal consultation often has questions before contacting your team. Tellvira answers from your service pages, FAQs, and uploaded documents, then emails appointment requests for staff to follow up. Your team remains responsible for confirming every appointment.
Answer the details guests ask before visiting
Staff cannot always answer the phone
When your team is with clients, visitors still need hours, parking information, and cancellation rules. Make those routine answers available from approved content.
Special events need a conversation
Bridal groups and event clients may ask about several people, services, and dates. Collect a clear inquiry for your coordinator instead of implying a package is confirmed.
Useful answers before the first visit
Service prices and duration
Explain listed prices, starting prices, and estimated service durations. Flag where the team needs to assess the request before quoting a final price.
Staff specialties
Describe the specialties included in your published staff profiles. The assistant cannot see a stylist’s schedule or decide which treatment suits a guest.
Preparation and policies
Share general first-visit instructions, late-arrival rules, and cancellation policies. Direct questions requiring individual care advice to staff.
Gift cards and event inquiries
Explain published gift card terms and gather bridal or special-event requests. Staff handle purchases, group arrangements, and final details.
Prepare your content and install
- Step 1
Organize the service menu
Add your latest service list, prices, durations, and staff profiles. Identify location-specific information if you have more than one salon.
- Step 2
Choose a welcoming greeting
Invite questions about services and the visit. Ask for a name, contact detail, and service request only when a guest wants staff follow-up.
- Step 3
Add the assistant to your site
Use the dashboard snippet in the site’s footer or supported custom code area. Check the launcher beside mobile appointment buttons so both remain accessible.
Sample conversation
Visitor:Can I ask about hair styling for a wedding party?
Assistant:Yes. I can share the bridal service information the salon provides and send your inquiry to the team. Staff need to confirm dates and arrangements.
Visitor:We have four people and are still choosing a date.
Assistant:Include that in your request with your name and contact details. A coordinator can follow up; this does not hold a date or appointment.
Write a menu that explains the differences
Use plain descriptions beside service names. Explain whether a listed duration is an estimate and what a starting price includes. If a consultation is required before quoting a service, state that directly instead of leaving a visitor to infer the final cost.
Add practical details that help people plan: the entrance, parking options, accessibility information, and your late-arrival policy. Keep first-visit preparation general and approved by your team. The assistant should not improvise instructions about products, skin conditions, or treatment suitability.
Prepare staff for appointment follow-up
Give the person checking inquiry emails a simple process for replying. A guest may request a service and a day without knowing which staff member to choose. Staff can clarify the request and offer suitable options through the business’s normal process.
Update the assistant’s source content when prices, gift card rules, or holiday hours change. Test a request outside opening hours and one for a fully unspecified date. Both should make clear that a team member must respond before plans are settled.
What to add to your knowledge base
- Current service menu with starting and fixed prices labeled
- Estimated durations and consultation requirements
- Public staff profiles and specialties
- Cancellation, deposit, and late-arrival policies
- First-visit preparation approved by staff
- Gift card terms and purchase instructions
- Bridal and special-event inquiry contact details
- Hours, address, parking, and accessibility notes
Frequently asked questions
Does it confirm appointments?
No. It emails appointment requests to your business. Staff check their schedule and contact the guest to confirm a time.
Can it explain starting prices?
Yes, when your supplied menu explains them. Final quotes and any adjustments must be confirmed by your staff.
Can guests ask for a particular stylist?
They can include a preferred stylist in their request. The assistant cannot check that person’s availability.
How are bridal inquiries handled?
Guests can leave contact details and general event requirements for your team. Your coordinator follows up about dates, group size, services, and pricing.
Can it recommend a treatment for a skin condition?
No. It should direct personal health or treatment questions to staff rather than collect medical details or recommend care.
Can it answer gift card questions?
It can explain the gift card information and purchase instructions you provide. It does not sell or redeem gift cards.
The assistant provides general business information, not medical advice or treatment recommendations. Guests should discuss personal care concerns directly with your qualified staff.
Ready to try Tellvira?
Start free and set up your assistant from the dashboard. Need help? Contact Tellvira.