Late-night listing questions
A visitor may want parking details, a published floor plan explanation, or your open-house instructions while agents are away. Make that information easier to find without suggesting that a property is still available.
Real estate
AI chatbot for real estate agents and agencies
Property research often happens after your office closes. Tellvira helps visitors understand the listing and neighborhood information your agency provides, then collects inquiries for an agent to follow up. It answers from your website pages, FAQs, and uploaded documents; it does not read live listing feeds.
Keep property inquiries moving
Different reasons for reaching out
Buyers, sellers, and renters need different next steps. Explain the process your agency publishes, then ask what kind of help the visitor wants before collecting a contact detail.
Incomplete viewing requests
An email with a property reference and a preferred contact time gives your agent a clearer starting point. A viewing request still needs the agent to check availability and confirm arrangements.
Help visitors prepare for a conversation
Published listing details
Answer factual questions about features described in the content you supply. Ask the agent to verify any detail missing from that content.
Buyer and renter inquiries
Invite optional context such as an area of interest, budget range, and timeline in the inquiry. Use this to prepare a response, never to screen or exclude visitors.
Seller process questions
Explain the agency’s published valuation request process, service outline, and fee FAQs. Specific pricing, contractual terms, and advice belong with your team.
Open houses and viewing requests
Share dated open-house information from your pages and email viewing requests to the agency. The assistant cannot reserve a visit or check an agent’s calendar.
Prepare your content and install
- Step 1
Review your property sources
Add current listing pages and agency FAQs. Remove withdrawn property information from the supplied knowledge and label date-sensitive notices clearly.
- Step 2
Prepare an inclusive handoff
Choose basic contact fields. Invite optional property context in the visitor’s request and explain that an agent will respond directly.
- Step 3
Place the website snippet
Copy the script from your dashboard into your website’s supported footer code area. Test it on a listing page as well as your main agency page.
Sample conversation
Visitor:I saw the Oak Street page. Can I view the property this weekend?
Assistant:I can pass a viewing request to the agency. An agent needs to confirm availability and a time; I cannot check a live schedule.
Visitor:What should I include?
Assistant:Leave your name, contact details, and the property reference. You may also include your preferred time and optional area, budget range, or moving timeline.
Keep property content current
A property page can remain online after its details change. Assign someone to review the information supplied to the assistant whenever a listing changes. Keep property references consistent across pages and documents so similar addresses are not confused.
For neighborhood pages, use factual descriptions that the agency has approved. Explain where published information ends and where an agent needs to verify a detail. A missing answer is a reason for a handoff, not an invitation to infer amenities or availability.
Make the next step clear for each inquiry
A seller asking how to start a conversation does not need the same questions as a renter asking about a published application process. Let the visitor explain their purpose first. Ask only for enough contact information and context for a useful reply.
Keep identification documents, financial paperwork, and detailed applications out of chat. Your agent can explain the appropriate channel later. Before publishing, test a withdrawn listing, an unanswered fee question, and a viewing request to check that each ends with an honest next step.
What to add to your knowledge base
- Published listing descriptions with property references
- Agency contact details and office hours
- Dated open-house notices and viewing request instructions
- Buyer, seller, and renter process FAQs
- Approved fee explanations and service descriptions
- Neutral neighborhood information published by the agency
- Instructions for correcting stale property information
Frequently asked questions
Does Tellvira connect to MLS or live listings?
No. It answers only from content your agency provides. Your team must update supplied listing information and confirm current property availability.
Can it arrange a viewing?
It can collect a viewing request and email the details to your agency. An agent must confirm the property, time, and access arrangements.
Can buyers share their budget and timeline?
Yes, as optional context in their inquiry. These details help an agent prepare for follow-up; they must not be used by the assistant to screen visitors.
Can sellers ask about your fees?
The assistant can explain fee information you publish. It cannot negotiate terms, value a property, or give financial advice.
What about neighborhood recommendations?
It should share neutral facts from your agency’s published pages, not recommend where someone should live based on personal characteristics.
How does an agent receive the inquiry?
Tellvira collects the visitor’s name, contact details, and request and emails them to the business for follow-up.
Informational only, not legal or financial advice. The assistant shares the information your agency publishes and must remain fair-housing neutral: it must not steer or screen visitors.
Ready to try Tellvira?
Start free and set up your assistant from the dashboard. Need help? Contact Tellvira.