Menu questions during service
Your team may be busy when someone asks about a published vegetarian option or takeaway instructions. An assistant can explain the content you supply while staff focus on service.
Restaurants and cafes
AI chatbot for restaurants and cafes
Guests checking your restaurant website want practical answers: what you serve, when the kitchen is open, and how to ask about a group visit. Tellvira uses your menu pages, FAQs, and uploaded documents to answer those questions and send requests to your team by email.
Give guests useful information before they call
Hours vary across the week
Kitchen hours, dining hours, and holiday closures can differ. Clearly labeled source information helps guests plan without assuming a regular schedule applies to every date.
Large parties need details
A private event or catering inquiry needs more context than a quick question. Collect the request and contact details so the right person can follow up.
Handle routine hospitality questions
Menu and dietary descriptions
Explain dishes and dietary labels exactly as published. Allergy questions go to staff; menu labels cannot establish allergen safety or prevent cross-contact.
Reservation requests
Collect a requested date, party details in the message, and contact information for the team. Staff must confirm seating; the assistant does not access a reservation system.
Catering and private events
Share published packages, inquiry instructions, and venue information. Email requests for a human discussion about menu options, capacity, and arrangements.
Getting food and getting here
Answer from your published delivery, takeaway, parking, and accessibility details. The assistant cannot take an order, track a delivery, or check the kitchen’s live availability.
Prepare your content and install
- Step 1
Gather your guest information
Add readable menu text and separate dining, kitchen, and holiday hours. Avoid relying on an old menu image as the only source of current details.
- Step 2
Assign request follow-up
Choose who checks emailed inquiries and what contact details they need. Make the distinction between a submitted request and a confirmed table explicit.
- Step 3
Install and check the mobile menu page
Paste the dashboard snippet into the supported website code area. Test it alongside your menu and existing call button on a small screen.
Sample conversation
Visitor:Can our group ask about a private dinner next month?
Assistant:I can share the restaurant’s published event information and email a request to the team. They need to confirm space and arrangements.
Visitor:One guest has a serious allergy. Can you choose a safe menu?
Assistant:Please discuss the allergy directly with restaurant staff. I cannot assess allergen safety. For the event inquiry, leave your name, contact details, and general party requirements.
Separate menu facts from kitchen decisions
Write dish descriptions in text and keep dietary labels consistent with the menu your staff approves. Do not turn a vegetarian label into an assurance about ingredients, preparation, or cross-contact. Those questions need a staff conversation about the specific guest’s needs.
Include how takeaway and delivery work according to your published policy. Distinguish opening hours from the times those services operate. If your website links to another ordering service, describe the published instructions without implying that Tellvira can read or control that service.
Set expectations for group inquiries
A useful inquiry gives your events coordinator a starting point: a proposed date, approximate party size, type of gathering, and a way to reach the organizer. Guests can include those details in their request without treating the conversation as a confirmed reservation.
Review seasonal menus and event information together. An old package can create expectations your team cannot meet. Test a question about a sold-out item, a holiday without published hours, and an allergy; the assistant should ask guests to confirm these matters with staff.
What to add to your knowledge base
- Current menu descriptions and approved dietary labels
- Separate kitchen, dining, and holiday hours
- Reservation request instructions and confirmation policy
- Large-party and private-event inquiry information
- Published catering menus and contact process
- Delivery areas and takeaway instructions as published
- Parking, entrance, and accessibility information
Frequently asked questions
Can it confirm a table reservation?
No. It collects a reservation request and emails your team. Staff must confirm the date, seating, and any other arrangements directly.
Can it identify safe dishes for an allergy?
No. It can repeat published menu descriptions, but allergy and cross-contact questions must go to staff. It cannot guarantee a dish is safe.
Can it answer holiday-hours questions?
Yes, if you supply dated holiday information. If a date is not covered, guests should confirm with the restaurant.
Does it connect to our POS?
No. Tellvira answers from your supplied content. It does not access the POS, take payments, or check live orders.
Can guests ask about catering?
Yes. It can explain published catering information and collect contact details and a request for your events team to follow up.
What happens when a menu changes?
Update the content provided to the assistant. Staff should confirm any item availability or details not covered by the current published menu.
Menu information is not allergy advice. The assistant must not guarantee allergen safety; guests with allergies should contact restaurant staff directly before making food choices.
Ready to try Tellvira?
Start free and set up your assistant from the dashboard. Need help? Contact Tellvira.