Refund Policy

30-day money-back guarantee

If you are unhappy with a paid Tellvira subscription, request a refund within 30 calendar days of the charge. This applies to paid subscription charges, including renewals. Tell us which charge you want refunded and the email used at checkout. Nothing here limits any refund or withdrawal rights you have under applicable law.

How to request a refund

Paddle is the merchant of record for paid purchases and processes refunds. Submit a request through Paddle buyer support, use the support link in your receipt, or email [email protected] and we will help route the request. For billing questions, email [email protected].

Approved refunds are issued by Paddle to the original payment method where possible. Processing time depends on Paddle and your payment provider. Paddle's buyer refund policy also applies.

Cancellation

You can cancel from the dashboard or Paddle's customer portal. Cancellation stops future renewals and takes effect at the end of the current paid period. Access continues until then. Canceling does not itself submit a refund request; please use one of the methods above if you want a refund. See the Terms of Service for more about subscriptions.