Shipping details are scattered
Visitors may find a delivery estimate on one page and destination rules elsewhere. Put clear, consistent policy text into the assistant’s knowledge so it can explain what your store publishes.
Online stores
AI chatbot for online stores and Shopify shops
Shoppers often need one policy detail before deciding what to do next. Tellvira answers from your store pages, FAQs, and uploaded documents, covering shipping, sizing, returns, and care instructions. When a question concerns a particular order, it collects a request for your team to handle by email.
Make shopping policies easier to understand
Fit and care questions interrupt shopping
A size chart or washing instruction can be difficult to locate on mobile. Help shoppers find the relevant published explanation without promising an item will fit.
Order questions need your team
A customer with a delayed parcel needs someone who can inspect the order. A clear email handoff avoids pretending the assistant has access to private purchase records.
Support the questions your content can answer
Shipping times and costs
Explain published dispatch estimates, delivery ranges, destinations, and charges. Distinguish estimates from promises and direct unusual cases to your support team.
Returns and exchanges
Describe your store’s own return window, conditions, and request process. The assistant cannot approve a return or issue a refund.
Sizing and product care
Share measurements and care guidance from supplied product content. Ask shoppers to identify the product rather than generalizing across different materials or collections.
Payment and order handoff
Explain listed payment methods. For an order-specific problem, ask for an order number, contact details, and a brief request so staff can follow up; never request payment card details.
Prepare your content and install
- Step 1
Prepare store policy sources
Add current shipping, returns, size guides, and care pages. Keep your own customer policies clearly separate from Tellvira’s subscription policies.
- Step 2
Copy your dashboard snippet
Use the full script provided for your bot. Follow the dashboard instruction exactly: Paste this snippet before the closing body tag.
- Step 3
Use a supported code location
For Shopify, use theme code or an appropriate custom code area. WordPress/WooCommerce can use a footer-scripts plugin; Webflow provides Footer code. Check your platform permissions before publishing.
Sample conversation
Visitor:Where is my order? I have the confirmation number.
Assistant:I cannot see your order or shipping status. I can send an inquiry to the store team so they can check.
Visitor:What information do they need?
Assistant:Please include your order number, name, contact email, and a short description of the problem. Do not share card details or passwords.
Write policies around real shopping questions
Separate dispatch time from carrier delivery estimates, and explain whether days mean business days. If shipping charges depend on destination or cart contents, publish the rule and direct shoppers to checkout for the final amount. The assistant cannot calculate from a live cart.
For sizing, label units and distinguish body measurements from garment measurements. Add care instructions for each relevant product type. Avoid replacing product-specific guidance with a broad answer that could damage a different material. Missing instructions should lead to a support inquiry.
Test across your storefront
Install once in a shared website location, then check a product page, a collection page, and your policy pages. A storefront script does not automatically appear in a hosted checkout. Test the published website rather than assuming an editor preview represents what shoppers see.
Run one routine policy question and one order-specific inquiry. The first should use your supplied content; the second should make the email handoff clear. Confirm your team receives the request and knows who will respond before directing customers to the assistant.
What to add to your knowledge base
- Shipping destinations, charges, and delivery estimates
- Return and exchange conditions with request instructions
- Product-specific size charts with measurement units
- Care instructions grouped by material or product
- Published payment methods and checkout guidance
- Order support contact and handoff instructions
- Dated exceptions for seasonal delivery schedules
Frequently asked questions
Does it connect to Shopify orders?
No. Installing the website script does not grant access to Shopify orders. The assistant answers from content you provide and emails requests to your team.
Can it check whether a product is in stock?
No. It cannot read live inventory. Shoppers should check your storefront or ask the store team to confirm availability.
How does it handle an order problem?
It can collect an order number, name, contact details, and a short description for your team to follow up. It cannot look up order status.
Can it explain our return policy?
Yes, from the policy content you provide. Your team still decides whether a specific purchase qualifies and handles any return or refund.
Does it work on WooCommerce or Webflow sites?
You can add the dashboard script through a supported footer or custom code area. It does not need access to WooCommerce orders to answer supplied store FAQs.
Should customers enter payment details?
No. Keep card numbers, passwords, and financial documents out of the conversation. Staff should use the store’s established support process when more information is needed.
Tellvira cannot see orders, inventory, or payment records and does not connect to your store systems. Order-specific decisions and support remain with your team.
Ready to try Tellvira?
Start free and set up your assistant from the dashboard. Need help? Contact Tellvira.